Administrative Skills, Brochures, Business Practices, Calendar Management, Communication Skills, Computer Skills, Conference Management, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Event Management, Facilities Management, Leadership, Logistics, Marketing Presentation, Multitasking, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Product Demonstration, Sales Presentation, Team Player, Travel Planning, Writing Skills
Job Summary:
Customer Care Coordinator responsible for supporting customer-facing events, coordinating schedules, managing customer visits, and providing administrative support in a fast-paced professional environment. This role requires strong communication, organizational, and multitasking skills while working closely with internal teams and external customers.
Additional Information:
- Training Duration: Approximately 30 days
Key Responsibilities:
- Coordinate and schedule customer visits, meetings, demonstrations, and events
- Serve as the primary point of contact for internal teams and customer visit coordination
- Manage calendars, meeting logistics, conference room scheduling, and event planning
- Arrange customer hospitality including meals, tours, and local event coordination
- Greet customers and support a professional customer-facing experience
- Assist with updating brochures, presentations, marketing materials, and videos
- Support general administrative and facility coordination tasks
- Communicate effectively with project teams, customers, and leadership
- Maintain accurate schedules, documentation, and event details
- Support customer presentations and organizational activities as needed
- Perform additional duties and special projects as assigned
Required Skills & Qualifications:
- 1–2 years of experience in customer-facing coordination, administrative support, hospitality, or event coordination roles
- Experience interacting with customers face-to-face in a professional environment
- Strong verbal and written communication skills
- Strong organizational skills with attention to detail and multitasking ability
- Intermediate computer skills with proficiency in Google Suite products
- Professional appearance and customer-service mindset
- Ability to work independently in a fast-paced environment
- Reliable, proactive, flexible, and team-oriented attitude
Responsibilities:
- Performs a variety of administrative duties.
- Supports one or more members of management and/or staff in a functional unit.
- Work generally requires knowledge of company and/or business/functional practices and policies.
- Resolves routine and non-routine inquiries.
- Administrative responsibilities include calendaring, document preparation and management, correspondence, and meeting/travel coordination.
Maintains confidentiality.
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Software Galaxy Systems, LLC