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Customer Care

Kennedy Services
  • Detroit, Michigan
  • $15 Per Hour
7 days ago

Job Description

DESCRIPTION:

The Customer Care Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.

RESPONSIBILITIES:

  • Creating and updating customer accounts
  • Assisting with account login and password issues
  • Managing account preferences and settings
  • Transponder and KTAG Support:
  • Ordering and activating KTAG's
  • Troubleshooting KTAG issues
  • Processing lost or stolen KTAG's
  • Explaining toll charges and billing statements
  • Processing payments and resolving payment issues
  • Setting up and managing auto-payment options
  • Addressing billing disputes and discrepancies
  • Assisting customers with account statements
  • Explaining policies and fees
  • Processing payments and disputes
  • Providing information on toll rates, payment options, and locations
  • Offering guidance on using the DriveKS website or mobile app efficiently
  • Answering questions about road closures, construction, and maintenance
  • Assisting customers with online account management
  • Troubleshooting issues with the DriveKS website or mobile app
  • Providing guidance on using electronic payment methods

REQUIREMENTS:

  • Excellent phone etiquette with the ability to speak clearly and professionally
  • Experience with debt collections, call center work, or soft sales is a plus
  • Must have a friendly and positive approach to difficult situations
  • Ability to remain calm under pressure
  • Type at least 25 wpm with >85% accuracy

Numbers & Facts

LocationDetroit, Michigan
IndustryStaffing/Employment Agencies
Salary$15 Per Hour
Company Size1 to 9 employees
Year Founded1978
Websitehttps://kennedy-services.com/

About Company

Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.

Skills

  • Billingunmatched
  • Credit and Collectionsunmatched
  • Customer Support/Serviceunmatched
  • Identify Issuesunmatched
  • Mobile Applicationsunmatched
  • People Managementunmatched
  • Problem Solving Skillsunmatched
  • Roadway Constructionunmatched
  • Salesunmatched
  • Sales Managementunmatched
  • Telesalesunmatched
  • Transponderunmatched

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