Customer Care Manager - Competitive Pay + Benefits! [Home Care]

BrightStar Care of Central DuPage
  • Bloomingdale, Illinois
  • $50,000 Per Year
13 days ago

Job Description

Do You Have Healthcare Administration experience and Good Time Management Skills? Immediately Hiring in Bloomingdale, Illinois!

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Before You Apply! Do You Qualify?

  • You have at least 2 years of Experience as a Customer Care/Scheduling Manager and/or managing customer service within a healthcare office setting, with knowledge of HIPAA and healthcare office regulations?
  • You have a College Degree? (Bachelor’s Degree Preferred)
  • You are proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)?
  • You have excellent organization, time management, planning, and project management skills?
  • You have a valid driver's license & vehicle with insurance?

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Sound like You? Click the Apply Now Button!

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Your Schedule!

  • Monday – Friday, 40 Hours Per Week, On Call as needed

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Your Responsibilities!

  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Billing and coding management
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administers agency policies and procedures
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
  • Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
  • Other duties as assigned

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Your Benefits!

  • Competitive Pay! ($50,000 / year)
  • Paid Time Off
  • Roth IRA
  • Health Insurance Benefits 
  • Generous Paid Time Off Awards!
  • Weekly Pay w/ Direct Deposit
  • Employee of the Month, Exclusive Employee Discounts, & Gift Programs
  • $100 Employee Referral Bonus
  • PRN Options Available, Home Health, or Facility Shifts Available
  • Mobile time tracking and care notes, clock in and out for work right from a mobile device
  • Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More!

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Join the #1 fastest growing In Home Care Agency in & around DuPage County, IL!

Click Apply,we’d love to see an Application from YOU!

Numbers & Facts

LocationBloomingdale, Illinois

Skills

  • Administrative Skillsunmatched
  • Billingunmatched
  • Business Processesunmatched
  • Coachingunmatched
  • Customer Relationsunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Director of Nursing (DON)unmatched
  • Driver's Licenseunmatched
  • Fast Foodunmatched
  • Federal Laws and Regulationsunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Health Planunmatched
  • Healthcareunmatched
  • Healthcare Administrationunmatched
  • Home Careunmatched
  • Insuranceunmatched
  • Medical Recordsunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Mobile Devicesunmatched
  • Nursing Managementunmatched
  • On Callunmatched
  • Performance Managementunmatched
  • Project/Program Managementunmatched
  • Record Keepingunmatched
  • Registered Nurse (RN)unmatched
  • Regulationsunmatched
  • Safety/Work Safetyunmatched
  • Schedule Developmentunmatched
  • Set Goalsunmatched
  • Staff Trainingunmatched
  • State Laws and Regulationsunmatched
  • Statisticsunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Time Trackingunmatched

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