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Customer Care Manager

Foundation Partners LLC

Kent, WA

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JOB DETAILS
SKILLS
Administrative Skills, Business Development, Business-to-Business (B2B), Communication Skills, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Driver's License, Exceeded Sales Goal, Interpersonal Skills, Metrics, Organizational Skills, Retention Programs, Revenue Growth, Sales, Sales Management, Sales Pipeline, Sales Strategy, Servant leadership, Service Delivery, Territory Management, Up-Selling, Willing to Travel
LOCATION
Kent, WA
POSTED
2 days ago
Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA Care Center. Success in this role requires a strong in-person presence and regular client interaction.

Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.

Key Responsibilities

Client Relationship Management
  • Serve as the primary contact for assigned accounts
  • Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners
  • Deliver proactive, responsive, and tailored support to ensure satisfaction
Business Development & Sales
  • Expand existing client relationships through upselling and cross-selling services
  • Identify and acquire new trade cremation partners in the Seattle area
  • Customize service offerings in collaboration with internal teams to meet evolving client needs
Performance & Strategy
  • Meet or exceed sales growth goals and new account targets
  • Maintain accurate pipeline activity, customer feedback, and market insights
  • Use data to refine outreach and improve client success strategies
Territory Management
  • Travel regularly across the Seattle Metro Area to meet clients and prospects
  • Represent Monarch Trade Services at industry events, community functions, and sales meetings
  • Partner with the Kent, WA Care Center team to ensure seamless service delivery
Qualifications & Experience

Required:
  • 3+ years in sales, client services, or account management
  • Strong communication and interpersonal skills
  • Self-starter with the ability to work independently in a field-based role
  • Valid driver's license and reliable transportation
  • Familiarity with the Seattle area and willingness to travel extensively
Preferred:
  • Experience in the funeral, cremation, or trade services industry
  • Knowledge of B2B service sales, retention strategies, and CRM tools
  • Familiarity with customer success metrics and pipeline reporting
Success Traits
  • Self-starter with a hunter mindset and a servant-leader approach.
  • Empathetic listener with a commitment to outstanding service.
  • Highly organized, results-driven, and capable of managing a dynamic workload
  • A polished professional who can represent the brand with warmth and credibility
What We Offer

Team Member Benefits Include:
  • Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
  • Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company.
  • Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).
  • Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.
  • Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.


Ready to make a difference in a meaningful industry while building lasting relationships and driving growth?
Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!

About the Company

F

Foundation Partners LLC

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