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Customer Care Manager

BrightStar Care

  • Knoxville, Tennessee
  • 26 days ago
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    Skills

    • Administrative Skillsunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Driver's Licenseunmatched
    • High School Diplomaunmatched
    • Home Careunmatched
    • Medical Terminologyunmatched
    • Microsoft Excelunmatched
    • Microsoft Outlookunmatched
    • Microsoft Wordunmatched
    • On Site Supportunmatched
    • Operationsunmatched
    • Problem Solving Skillsunmatched
    • Schedule Developmentunmatched
    • Team Playerunmatched

    Description

    BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently. 

     Position:  Able to  work as a Customer Service Representative 

     Position Description:   Staffing & Recruiting work in the office, Field Support

    Note:  Primary role will be in the office duties with the ability to be in the field if needed.

    Hours:  Weekly daytime hours 9-5pm

    This position will require the individual to learn and understand our company's digital software and other aspects of the daily operations. This position will have the ability for growth within the company and for the individuals to build the programs into a vital part of BrightStar Care. 

    Key Roles for position:  Computer efficient with Microsoft Outlook, Excel and Word.  Able to learn & master BrightStar's software system.  Excellent Communication skills.  Able to problem solve.  Able to recruit, interview and hire for programs.  Able to schedule medical staff for Home Care visits. Ability to complete general clerical duties timely.

     Requirements for Position:

    *Valid Driver's license
    *Current Auto Insurance
    * Having a 15-20 minute commute to the BrightStar Office is preferred
    *Must have High School diploma or equivalent (GED)
    *Must have at least 6 months in-home care experience
    *Must be able to work in a team setting and/or independently
    *Must have good organizational skills
    *Must have good speaking skills
    *Must be good with computers and smart-phone skills
    *Basic Medical terminology helpful, but not required

    The Pre-screen survey is required along with the application

    Numbers & Facts

    LocationKnoxville, Tennessee
    IndustryHealthcare Services
    Company Size100 to 499 employees
    Websitehttps://www.brightstarcare.com/fairfax

    About Company

    About BrightStar Care of Fairfax

    Caring for a family member can be challenging. We know. We've been there. We started BrightStar to provide the compassionate, responsive and quality home care we had trouble finding for our family.  At BrightStar, we strive to deliver just the right care for your loved one- care that keeps them safe and healthy.

    About Our Higher Standard

    Provider-of-Choice-2020.jpgAt BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.

    A Message From the Owners Kerry and Robert Massie:

    Thank you for Considering BrightStar Care of Fairfax!

    Kerry and I started BrightStar Care of Fairfax in 2012 because our experience in obtaining quality home care for Kerry’s mother in 2010 was so very difficult.  We were so disappointed in the quality of the care and customer service we encountered that we began to look into how, and where, top-quality home care could be found.

    After a number of tries, we found the BrightStar Care approach.  We were so impressed with the  superior level of customer service it provides that we decided to open own agency here in Northern Virginia.
     
    Our mission is to provide the absolute best care for you and your loved one- a Higher Standard.  We will do everything in our power to make sure your experience is the one Kerry and I were looking for in 2010.  If, at any time, you are not 100% satisfied with the quality of care and customer service we are providing- or just need some more information- please reach out directly to us. 

    Kerry and Robert Massie are Certified Senior Advisors 

    The following pages will help you understand a bit more about the BrightStar approach. We hope to introduce you to the Homecare Buying Guide - a tool that many of our clients found helpful in evaluating and selecting the right homecare agency.  And thank you again for considering BrightStar Care of Fairfax.


    View our Flipbook Presentation:  CLICK HERE

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    Learn more about our team by clicking HERE.

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