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Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Community Supportunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Farm Managementunmatched
Insuranceunmatched
Metricsunmatched
Multitaskingunmatched
Office Managementunmatched
Organizational Skillsunmatched
Progress Reportsunmatched
Training/Teachingunmatched
Description
Benefits:
Paid time off
Training & development
401(k)
Bonus based on performance
You May Be a Great Fit as a Customer Care Manager at Michael Howell State Farm if:
You’re the person people call first when life goes sideways — calm, steady, and ready to help.
You genuinely care about your community and want to make a positive impact on the people around you.
You’re a natural relationship-builder who earns confidence quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently providing options.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 903 South Clinton St Athens, AL 35611
At Michael Howell State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
Manage customer inquiries and support daily service activities.
Coordinate team communication to maintain efficient workflows.
Assist with account updates, billing inquiries, and policy reviews.
Track service metrics and report progress to the agent.
Support community engagement and customer outreach initiatives.
Qualifications
Excellent communication and organizational skills.
Strong attention to detail with the ability to manage multiple priorities.
Prior experience in customer service, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.