Customer Care Manager - State Farm Agent Team Member

Benefits:

• 100% Remote
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Remote Licensed Insurance Customer Service Manager
Ann Haviland State Farm
100% Remote | Full-Time
Customer Service Leadership | Inside Sales


Experienced State Farm Professionals Only


Ann Haviland State Farm is seeking an experienced, fully licensed Insurance Customer Service Manager to lead our remote service team, manage customer relationships, and support agency growth.


We are a high-performing agency with high standards for customer service, accountability, and production. This is a service-dominant leadership role with an inside sales component. You must be able to manage a remote team, deliver exceptional customer service, identify coverage gaps, and confidently convert service conversations into appropriate sales opportunities.


Required Qualifications

• Minimum three years of State Farm agency experience.
  
  
• Active Property & Casualty and Life & Health licenses.
  
  
• Proven track record of strong performance within a State Farm agency.
  
  
• Experience managing, supervising, or coaching customer service team members.
  
  
• Strong knowledge of State Farm systems, products, and service processes.
  
  
• Ability to independently manage service operations and maintain team accountability remotely.
  
  
• Demonstrated ability to identify cross-selling opportunities and close inside sales.
  
  
• Excellent communication, organization, and leadership skills.
  
  

Key Responsibilities


Customer Service & Retention

• Oversee daily service operations and ensure prompt, professional customer support.
  
  
• Resolve complex inquiries involving policy changes, billing, renewals, claims-related questions, and coverage reviews.
  
  
• Build strong customer relationships that support satisfaction and retention.
  
  
• Identify opportunities to improve service efficiency and customer experience.
  
  

Remote Team Leadership

• Manage, coach, and support our remote customer service team.
  
  
• Establish clear expectations and monitor service quality, productivity, and follow-up.
  
  
• Provide training, feedback, and accountability.
  
  
• Coordinate workflows and ensure timely resolution of customer needs.
  
  
• Track team performance and report progress to the agent.
  
  

Inside Sales & Account Growth

• Identify coverage gaps and sales opportunities within our existing book of business.
  
  
• Conduct proactive policy reviews and needs-based insurance conversations.
  
  
• Cross-sell Auto, Home, Renters, Life, and other appropriate products.
  
  
• Pivot service conversations into inside sales opportunities.
  
  
• Present recommendations, overcome objections, and confidently close business.
  
  
• Contribute to agency retention, cross-selling, and production goals.
  
  

What We're Looking For


You are an experienced State Farm professional who leads by example, takes ownership, and holds yourself and your team accountable for results.


You understand that exceptional service and agency growth go hand in hand. You can resolve complex customer concerns, develop your team, recognize sales opportunities, and confidently ask for the business.


You are organized, proactive, comfortable with technology, and capable of leading a high-performing service team without constant supervision.


Why Join Ann Haviland State Farm?

• 100% remote opportunity.
  
  
• Leadership role within a high-performing State Farm agency.
  
  
• Competitive compensation and performance incentives.
  
  
• Opportunity to manage and develop a remote service team.
  
  
• Established book of business with inside sales opportunities.
  
  
• Professional development and long-term career growth.
  
  

If you are a fully licensed State Farm professional with at least three years of experience, proven performance, and the ability to lead a remote service team while generating inside sales, we encourage you to apply.


Equal Opportunity Employer


Ann Haviland State Farm is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable law.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

This is a remote position.