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Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Community Supportunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Service Evaluationunmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Farm Managementunmatched
Insuranceunmatched
Metricsunmatched
Multitaskingunmatched
Office Managementunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Progress Reportsunmatched
Training/Teachingunmatched
Description
Benefits:
Opportunity for advancement
Paid time off
Profit sharing
Training & development
401(k)
401(k) matching
Company parties
You May Be a Great Fit as a Customer Care Manager at Bryan Jacobs State Farm Agency if:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1613 25th Ave, Gulfport, MS 39501
At Bryan Jacobs - State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee administrative and customer service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
Manage customer inquiries and support daily service activities.
Coordinate team communication to maintain efficient workflows.
Assist with account updates, billing inquiries, and policy reviews.
Track service metrics and report progress to the agent.
Support community engagement and customer outreach initiatives.
Qualifications
Excellent communication and organizational skills.
Strong attention to detail with the ability to manage multiple priorities.
Prior experience in customer service, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.