Cargo/Freight, Certified Internal Auditor (CIA), Credit and Collections, Customer Relations, Customer Satisfaction, Customer Support/Service, Establish Priorities, Inventory Management, Lead Management, Machine Tool, Mock Up, Order Processing, Procurement Management, Production Schedule, Prototyping, Request for Proposals (RFP), Sales, Systems Analysis, Time Management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- First point of Contact with Customer's Purchasing Agent/Manager.
- Manage Assigned Accounts while collaborating Internally and Externally.
- Fielding new customer calls and sharing product related information and Rohrer service abilities with the client.
- Discuss Rohrer services to customers by telephone, email, or in person.
- Make decisions as it relates to customers' needs and schedules.
- Enter Orders in a timely manner with focus on accuracy matching customer PO, price, qty etc.
- Gather complaint information and enter into system for evaluation of resolution.
- Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made.
- Order color folders if necessary.
- Send proofs, die samples, color folders, mockups, and prototypes for approval.
- Enter specs for approved items (print & thermo) and obtain layouts for production.
- Process RFQ's per information provided by sales and the customer.
- Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.).
- Coordinate/Manage internal kick off meetings to review new customer projects to ensure customer satisfaction.
- Initiate and manage timeline set for customer expectations (orders, new projects, RFQ's, inquiries, etc.).
- Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise.
- Prioritize production schedules based on customer impact
- Responsible for inventory management.
- Manage CIA account processing and assist with past due collections.
- Foster a culture based on Rohrer's