Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Industry/Trade Analysis, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Needs Assessment, Problem Solving Skills, Reimbursement, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
About the Role:
Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.
Responsibilities:
- Provide outstanding customer service by responding to inquiries via phone, email, and chat.
- Assist clients with policy questions, claims, and coverage options.
- Process policy changes and updates efficiently and accurately.
- Maintain accurate records of customer interactions and transactions.
- Identify customer needs and recommend appropriate insurance products.
- Collaborate with team members to ensure a seamless customer experience.
- Stay informed about industry trends and updates to better serve clients.
- Participate in ongoing training and development opportunities.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience, preferably in the insurance industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite and customer management software.
- Detail-oriented with excellent problem-solving abilities.
- Positive attitude and a commitment to providing top-notch service.
- Insurance license or willingness to obtain one within a specified timeframe.
About Us:
The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.
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The Swab Agency - Farm Bureau Insurance