Customer Care Representative - Direct Hire

Doherty Staffing Solutions

Ashby, MN

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JOB DETAILS

SALARY

$50,000–$75,000 Per Year

SKILLS

Calendar Management, Cargo/Freight, Communication Skills, Computer Skills, Computer Systems, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Logistics, Manufacturing, Multitasking, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Production Schedule, Purchase Orders, Sales, Supply Chain, Team Player, Vendor/Supplier Relations, Warehousing, Writing Skills

LOCATION

Ashby, MN

POSTED

11 days ago

Job Title: Manufacturing Customer Support Professional
Location: Ashby, MN
Compensation: $50,000–$75,000 annually
Schedule: Day shift | Monday–Friday
Job Type: Direct Hire | Full-time

About the Opportunity

Doherty Staffing Solutions is hiring a Manufacturing Customer Support Professional for a company in Ashby, MN. In this role, you’ll serve as a key point of contact for manufacturing customers and suppliers while helping coordinate orders, logistics, and communication across teams. 90% of the position is communication via email and and order processing, this role is the point of contact between customers, sales and the supply chain team. If you enjoy relationship-building, problem-solving, and working in a fast-paced environment, this could be a great fit. Read below for more information!

What You’ll Do as a Customer Care Representative:

Build and maintain strong relationships with customers and suppliers through daily communication
Provide exceptional customer service with proactive follow-up and issue resolution
Coordinate needs between customers, suppliers, carriers, and internal operations teams
Manage purchase orders and sales orders based on production schedules
Communicate logistics and supply chain updates to production and warehouse teams
Assist with booking carriers, scheduling appointments, and monitoring freight activity
Identify and escalate customer concerns and opportunities to internal teams

What You Need to Bring to the Customer Care Representative Role:

Strong written and verbal communication skills
Experience working in supply chain and manufacturing customer service is required
Previous customer service, administrative, or order management experience
Proven ERP experience
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and problem-solving skills
Proficiency with basic computer systems and order entry platforms
Ability to collaborate across departments and teams
Ability to pass a pre-employment background check and/or drug screen, if required
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Ready to Apply?

Use your skills and experience to succeed with this great job opportunity…apply today! Click APPLY NOW to complete our online, mobile-friendly application. For questions or further information about the customer care representative position, please call our recruiter at 952-715-5043.
This company offers a competitive benefits package designed to support employee well-being, financial security, and work-life balance. Employees and their dependents receive 75% paid health insurance coverage, along with dental and vision insurance. The company also provides long-term disability coverage and a $25,000 term life insurance policy for added peace of mind. To support financial goals, a 401(k) retirement plan with a 3% company match is available. Employees enjoy generous paid time off, paid holidays, and frequent company lunches that encourage connection and team spirit. Additional perks include workboot reimbursement to promote workplace safety and comfort.

About the Company

Doherty Staffing Solutions

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