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Customer Care Representative

Engineered Protection Systems

Grand Rapids, MI

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JOB DETAILS
SKILLS
Administrative Skills, Background Investigation, Communication Skills, Customer Escalations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Establish Priorities, Exceeded Sales Goal, High School Diploma, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Performance Metrics, Presentation/Verbal Skills, Resolve Customer Issues, Team Player, Time Management, Writing Skills
LOCATION
Grand Rapids, MI
POSTED
Today
Description

EPS is currently looking for a talented individual to join us as a Customer Care Representative. This person will be part of a collaborative, fast-paced, and experienced team, working toward the goal of providing excellent service to each of our customers.

Duties Include but not limited to:
  • Respond to customer inquiries via phone and email including customer complaints.
  • Utilizing retention tools to retain our customers.
  • Understanding the customer journey to be able to assist at any point in the customer lifecycle.
  • Collaborate with other departments to resolve customer inquiries and concerns.
  • Meet or exceed KPI goals and objectives, including email processing and call handling goals.
  • Provides customers with a remarkable experience.
  • Assist with various administrative duties as assigned.
Requirements

Job Requirements:
  • High school diploma or GED.
  • Minimum of one (1) or more years' experience in customer service.
  • Strong interpersonal skills with a passion to help others.
  • Ability to effectively organize and prioritize work to meet required deadlines.
  • Must be detail oriented and exhibit a high degree of accuracy.
  • Must have excellent verbal and written communication skills.
  • Ability to pass a criminal background check and drug screen.
Preferred Qualifications:
  • Proficient in Microsoft programs (Word, Excel and Outlook). Experience with CRM software.
  • Experience collaborating with internal teams to resolve customer escalations.
Our Benefits:
  • A robust benefit package (healthcare, dental, vision insurance, life and LTD)
  • Competitive starting wage
  • Advancement opportunities
  • 401(K) & company contributions
  • Annual merit raises
  • Education reimbursement
  • Paid time off and company holiday

About the Company

E

Engineered Protection Systems

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