Customer Care Representative

ASSOCIATED BANK NA

HALES CORNERS, WI

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JOB DETAILS

SKILLS

Background Investigation, Banking Services, Customer Experience, Customer Relations, Customer Support/Service, English Language, Food Services, Identify Issues, Insurance, Multilingual, Process Improvement, Promotional Programs, Regulations, Retail Banking, Sales, Service Delivery, Spanish Language, Team Player, Telemarketing

LOCATION

HALES CORNERS, WI

POSTED

1 day ago

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive
culture where different perspectives are valued and recognized as
strengths critical to our success. If you thrive in an environment where
your growth and development are encouraged and supported, then
Associated Bank may be the right place for you. Associated Bank requires
you to directly represent yourself and your own experiences during the
recruiting and hiring process. Associated Bank conducts a thorough
background check on all new hires. Role Summary As a Customer Care
Representative, you'll be the friendly, knowledgeable voice our
customers rely on. You'll resolve questions, troubleshoot issues, and
provide financial guidance with empathy and professionalism. This role
offers opportunities to develop customer service expertise, grow within
the organization, and contribute to a team that values excellence and
collaboration. Please note - we are currently hiring for the following
shifts: 10:00am - 7:00pm, 11:00am - 8:00pm and 12:00pm - 9:00pm. Job
Description Key Accountabilities Respond to customer inquiries via phone
and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using
available tools and resources. Promote Associated Bank products and
services that meet customers' needs. Mentor and train new team members
to ensure consistent, high-quality service delivery. Demonstrate
professionalism and care in every customer interaction to strengthen
relationships and loyalty. Collaborate with colleagues across teams to
improve processes and customer experiences. Uphold compliance with all
bank policies, procedures, and regulations. Education & Experience
Required: High school diploma or equivalent. Less than 2 years of
customer service experience in banking, retail, food service, insurance,
telemarketing, or sales. Preferred: Bilingual English/Spanish
proficiency (eligible for competitive language differential). Why
You'll Love Working Here Enjoy every Sunday off, fun on-site
activities, and even a $50 bonus for working Saturdays. You'll have
opportunities to grow your skills, mentor others, and advance your
career in a collaborative environment that celebrates success. Join a
team that values people first - where your work truly makes a
difference. Apply today to start building your future with Associated
Bank! We welcome and encourage... For full info follow application
link. The employment policy of Associated Banc-Corp, and its
subsidiaries and affiliates ("Associated") provides equal opportunity
to all persons. We support a diverse and inclusive work environment
where colleagues are respected, treated fairly, and given equal
opportunities to perform to their fullest potential. We believe it is
only with a diverse and inclusive workplace that the organization can
truly perform at its best, carry out its vision, and make a difference
for the communities we serve. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/433CA276E1424C89

About the Company

ASSOCIATED BANK NA

At Associated Banc-Corp, we're proud of our long and rich tradition of providing superior financial services to our communities, combined with exceptional customer service. Personal service is our guiding principle, from providing products that meet and exceed individual customer needs, to doing the “little things” that make your experience with Associated a special one.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Banking

WEBSITE

https://www.associatedbank.com/

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