We are seeking a Customer Care Representative I to handle past resident customer service, billing inquiries, and collections. The role involves communicating with residents via phone, email, and mail to address concerns, promote positive relations, and support move-out processes, including collecting overdue balances and resolving account issues. Responsibilities include reconciling delinquent accounts with revenue accountants, processing payments, and managing collection efforts, including preparing documents for third-party agencies. The position requires at least 6 months of accounts receivable/collection experience, proficiency in computer software (e.g., Microsoft Office, Yardi), strong communication skills, and a high school diploma or GED. Benefits include comprehensive medical coverage, retirement plans with company match, education reimbursement, paid time off, wellness programs, bonus incentives, and career growth opportunities. The pay range is $20.00 - $23.00 per hour.