Customer Care Representative I

Who We Are

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services.

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.

Overview

The Texas Water Utilities team is seeking a Customer Service Representative. Is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem solving abilities, and a customer-centric mindset are essential for success in this role.

Location and Work Schedule

This position is based in Sugar Land, TX. We offer a hybrid work schedule.

What Youll Do

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
• Make outbound calls to customers as necessary.
• Works within established guidelines and policies.

What Youll Bring

Experience

• 1 year of directly related experience in customer care.

Education

• High School Diploma or GED

Kowledge, Skills and Abilities

• Knowledge of commonly used concepts, practices and procedures relating to customer service is helpful.
• Strong written and verbal communication
• Familiarity with Microsoft Suite

Work Environment

• Office environment
• Light to moderate physical activity, requires normal hearing and vision.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.