Customer Care Representative II

In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead. That invention marked the birth of the company that has become known for developing and introducing innovative ideas and commitment to designing and building new upward-acting, storm protection and access systems products. Today, with its portfolio of quality, innovative products, Wayne Dalton effectively serves customer needs in North America. https://www.wayne-dalton.com/

Role and Responsibilities

• Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Delivery responsibilities as required. Including driver qualified (valid license).
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipment including UPS.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Other duties as assigned.

Qualifications

• 1-3 years Customer Service experience, door industry preferred.
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn product and processes.

Education

• High School Diploma or GED

Physical / Work Environment Requirements

• Ability to stand for long periods of time in a non-climate-controlled environment.
• Ability to lift up to 50 pounds.