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Customer Care Representative II

Three Point Solutions

Webster, TX

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JOB DETAILS
SKILLS
Administrative Skills, Call Volume, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Finance, Manufacturing, Marketing, Medical Equipment, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Resolve Customer Issues, SAP, Salesforce.com, Team Player, Writing Skills
LOCATION
Webster, TX
POSTED
Today
Job Title: Customer Care Representative

Client: Medical Device Manufacturing Company
Duration: 1 Year (Possibility of Extension)
Location: Webster, TX 77598
Shift: Monday - Friday | 8:00 AM - 5:00 PM
Work Mode: 100% Onsite

Job Summary

Seeking an experienced Customer Care Representative II to act as the primary point of contact for customers and internal departments. The role requires handling order processing, issue resolution, and customer communication in a high-volume, service-driven environment. Proficiency with ERP/CRM systems like SAP and Salesforce is essential.

Key Responsibilities
  • Handle customer inquiries, order processing, and issue resolution with professionalism.
  • Accurately enter orders, RMAs, and credits into SAP/Salesforce.
  • Ensure all entries reflect correct pricing, PO info, payment terms, and shipping data.
  • Manage a high volume of calls and emails daily.
  • Monitor open orders, backorders, and credit hold situations.
  • Track shipments and update customers on delivery schedules and availability.
  • Liaise with internal teams such as Inventory, Marketing, Finance, and Technical Services.
  • Maintain clear documentation of transactions and correspondence.
  • Identify and escalate critical issues when needed.
  • Support continuous improvement initiatives within the customer service team.
  • Perform additional administrative duties as assigned.
Minimum Qualifications
  • Education: High School Diploma or GED required; Associate Degree preferred.
  • Experience: 2-3 years in a customer service role (preferably in manufacturing/medical devices).
  • Systems: Must have hands-on experience with SAP and Salesforce.
Key Skills & Attributes
  • Excellent organizational and multitasking capabilities.
  • High attention to detail and proactive work approach.
  • Strong verbal and written communication skills.
  • Calm under pressure and solutions-focused.
  • Team player with a professional demeanor.
  • Strong problem-solving and decision-making abilities.
  • Flexibility to work extended hours if needed.

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About the Company

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Three Point Solutions

At Three Point Solutions, we are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.
COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2003
WEBSITE
http://www.3ptsolutions.com/

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