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Customer Care Representative

Strunk Agency - Farm Bureau Insurance

Marysville, MI

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JOB DETAILS
SKILLS
Billing, Claims Processing, Communication Skills, Computer Systems, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer Training, Dental Insurance, Detail Oriented, Health Insurance, Life Insurance, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Telephone Skills, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Marysville, MI
POSTED
24 days ago
Benefits:
  • Life insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview:
As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way.


This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.


Responsibilities:
  • Build and maintain strong relationships with customers through ongoing communication and follow-up
  • Answer incoming calls and emails, providing timely and helpful support
  • Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way
  • Assist with policy updates, renewals, and general account maintenance
  • Address customer concerns with professionalism, empathy, and a solution-focused mindset
  • Identify opportunities to educate customers on additional products or coverage options
  • Keep accurate records and stay organized within agency systems
Requirements:
  • Strong communication skills (written, verbal, and listening)
  • Friendly, people-focused approach with a genuine desire to help others
  • Detail-oriented with the ability to manage multiple tasks
  • Proactive problem-solver who takes initiative
  • Comfortable learning and using computer systems
  • Ability to work both independently and as part of a team
  • Interest in discussing and recommending products based on customer needs

About the Company

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Strunk Agency - Farm Bureau Insurance

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