Position Overview: As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way.
This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.
Responsibilities:
Build and maintain strong relationships with customers through ongoing communication and follow-up
Answer incoming calls and emails, providing timely and helpful support
Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way
Assist with policy updates, renewals, and general account maintenance
Address customer concerns with professionalism, empathy, and a solution-focused mindset
Identify opportunities to educate customers on additional products or coverage options
Keep accurate records and stay organized within agency systems
Requirements:
Strong communication skills (written, verbal, and listening)
Friendly, people-focused approach with a genuine desire to help others
Detail-oriented with the ability to manage multiple tasks
Proactive problem-solver who takes initiative
Comfortable learning and using computer systems
Ability to work both independently and as part of a team
Interest in discussing and recommending products based on customer needs
Numbers & Facts
Location
Marysville, MI
Job Type
Full-time
Skills
Billingunmatched
Claims Processingunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Life Insuranceunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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