Calendar Management, Call Centers, Communication Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Documentation, High School Diploma, Interpersonal Skills, Microsoft Office, Multitasking, Nonprofit, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Team Player, Time Management, Track Customer Issues, Writing Skills
Position Summary
We are seeking a Customer Care Representative to provide exceptional support to clients, community members, and stakeholders. This role serves as a primary point of contact, assisting with inquiries, scheduling appointments, resolving concerns, and ensuring a positive customer experience. The ideal candidate is professional, empathetic, organized, and committed to delivering high-quality service.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Provide accurate information regarding programs, services, policies, and procedures.
- Schedule appointments and maintain accurate customer records.
- Assist with application processing, documentation, and data entry tasks.
- Resolve customer concerns and escalate complex issues when necessary.
- Maintain confidentiality of customer information and organizational records.
- Collaborate with internal departments to ensure timely and effective service delivery.
- Track and document customer interactions using company systems.
- Support outreach initiatives and administrative projects as assigned.
Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service, call center, administrative, or client support experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal abilities.
- Proficiency with Microsoft Office, Google Workspace, and customer management systems.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
Preferred Skills
- Experience working with non-profit, community, or public service organizations.
- Ability to remain professional and courteous in challenging situations.
- Strong teamwork and customer-focused mindset.
Benefits
- Competitive compensation
- Paid training
- Health, dental, and vision insurance (for eligible employees)
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities
- Flexible work arrangements (where applicable)
C
Center for Urban Families