About the Role: Join Wiley Insurance Agency as a Customer Care Representative and be the voice of exceptional service in our Phoenix office! You will play a vital role in ensuring our clients receive the support they need, while contributing to a positive and friendly work environment.
Responsibilities:
Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
Assist clients with policy information, claims processing, and coverage options.
Maintain accurate records of customer interactions and transactions.
Educate clients about insurance products and services to enhance their understanding.
Manage follow-up communications to ensure client satisfaction and retention.
Requirements:
Strong communication skills, both verbal and written, with a friendly demeanor.
Ability to multitask and manage time effectively in a fast-paced environment.
Detail-oriented with strong problem-solving skills.
Positive attitude and a passion for helping clients succeed.
Insurance license preferred, but not required; willingness to obtain one is essential.
Previous experience in the insurance industry is a plus.
Numbers & Facts
Location
Phoenix, AZ
Job Type
Full-time
Skills
Claims Processingunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Detail Orientedunmatched
Insuranceunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Reimbursementunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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