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Customer Care Representative

Wiley Insurance Agency

Phoenix, AZ

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JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Insurance, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Time Management, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

About the Role:
Join Wiley Insurance Agency as a Customer Care Representative and be the voice of exceptional service in our Phoenix office! You will play a vital role in ensuring our clients receive the support they need, while contributing to a positive and friendly work environment.

Responsibilities:
  • Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
  • Assist clients with policy information, claims processing, and coverage options.
  • Maintain accurate records of customer interactions and transactions.
  • Educate clients about insurance products and services to enhance their understanding.
  • Manage follow-up communications to ensure client satisfaction and retention.
Requirements:
  • Strong communication skills, both verbal and written, with a friendly demeanor.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Detail-oriented with strong problem-solving skills.
  • Positive attitude and a passion for helping clients succeed.
  • Insurance license preferred, but not required; willingness to obtain one is essential.
  • Previous experience in the insurance industry is a plus.

About the Company

W

Wiley Insurance Agency

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