Customer Care Representative

Hales AC

St Petersburg, Florida

JOB DETAILS
SKILLS
Administrative Skills, Artificial Intelligence (AI), Campaigns, Cold Calling Skills, Community and Social Services, Computer Skills, Continuous Improvement, Customer Support/Service, Dental Insurance, HVAC, Housekeeping/Cleaning, Leading Edge Technology, Maintenance - HVAC, Multitasking, Olympics, On Call, Organizational Skills, Sales, Scripting (Scripting Languages), Service Delivery, Team Player, Telephone Skills, Up-Selling, Vision Plan, Work From Home
LOCATION
St Petersburg, Florida
POSTED
2 days ago
On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708)
$20/hr base + sales commissions and uncapped SPIFFs
Monday–Friday, 8am–5pm + rotating on-call

Who We Are:
Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do:

  • Handle inbound calls and convert every real opportunity into a booked job using proven scripts
  • Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
  • Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
  • Serve as a front-line customer service representative for our brands
  • Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
  • Pitch in on other admin duties as needed
  • Hit your targets. Get rewarded. Simple.
This Role Is NOT For You If:

  • You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
  • You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
  • You aren't willing to make outbound cold calls
  • You can't follow a script or think sales isn't your job
  • You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet
What You Get:

$20/hr base + sales commissions and SPIFFs
  Bonus incentives for performance, sales, and productivity
  Health, dental, and vision insurance
 ️ PTO + Paid Training
  Real opportunity for growth — not lip service
  Fun, fast-paced culture with people who actually want to win

What We're Looking For:

️ Confident communicators who don't fold under pressure
 ️ Strong computer skills and the ability to multitask at speed
 ️ Sales-first mindset — if you can't upsell, this isn't the job
 ️ Organized, dependable, and hungry to grow
 ️ Team players who thrive in a competitive environment

Sound Like You? Apply Now.
But don't waste your time (or ours) if you're not ready to work hard, make calls, and get results.
Compensation: $20.00 per hour




About the Company

H

Hales AC