Job Description
Customer Care CSR
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.
- Prepare reports to include daily Walk-In Report
- Audit work for accuracy
- Cash out and prepare deposit at end of shift.
- Assist in opening and closing the office as needed.
- 1-2 years customer service experience
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task-oriented environment.
- Must be flexible to work various shifts between 7AM 7PM with rotating weekends.
- Must be fully vaccinated and be willing to take a drug test.
Numbers & Facts
| Location | Saugus, MA |
| Industry | Staffing/Employment Agencies |
| Salary | $18 |
| Company Size | 20 to 49 employees |
| Year Founded | 1992 |
| Website | http://thepanthergrp.com |
About Company
The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.
With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.
The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.
The Panther Group celebrates 25 years of recruitment and workforce solutions expertise.
Skills
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Interpersonal Skillsunmatched
- Multitaskingunmatched
- Problem Solving Skillsunmatched
- Reporting Skillsunmatched
- Telephone Skillsunmatched
- Transponderunmatched
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