Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, IBM AS-400 Server, Inside Sales, Maintain Compliance, Microsoft Outlook, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Shipments, Return Merchandise Authorization (RMA), Returns Processing, Sales, Sales Support, Writing Skills
Job Type: Contract
Duration: 12 months
Location: Remote
We would prefer someone who has worked in the animal health/veterinary industry previously. They will need to be proficient in Microsoft Outlook. Experience with the IBM AS400, IBS XT client, and Client would be helpful. Clear written and verbal communication skills are a necessity. Ability to perform in a high volume environment w/customer service and problem-solving experience.
Job Description:
The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment.
Key Responsibilities:- Review and process return authorization (RA) requests, including recalls and exception cases.
- Manage end-to-end returns for standard, special order, and direct ship products.
- Generate and distribute return shipping labels for approved returns.
- Coordinate with vendors and manufacturers for return approvals as needed.
- Serve as a primary contact for return-related customer and sales inquiries.
- Ensure compliance with policies, procedures, and service level targets.
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