Customer Care & Sales Specialist

Title: Customer Care & Sales Specialist

Reports to:  Inside Sales Manager

General Description of Responsibilities: 

Crossway is looking for a dedicated Customer Care & Sales Specialist to manage incoming orders through phone, email, and website chats. The ideal candidate should possess outstanding communication skills, multitasking abilities, a positive attitude, and a strong work ethic. Key responsibilities include being resourceful and proactive in assisting customers to identify suitable products, along with effective time management and prioritization skills. This is an on-site position.

Specific Responsibilities:

• Handle customer order inquiries over the phone, e-mail and responding to chats on our website.
• Work with customers by sharing product information.
• Collaborate with our Sales department for special orders or projects.
• Work with our marketing department to send out review copies.
• Assist our customer service department as needed.
• Perform related and/or special work as assigned.

Position Requirements:

• Customer service / sales experience
• Strong communication skills
• Computer experience
• Self-starter, analytical, and good interpersonal skills

Publishing Ministry Commitment:

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose:  By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

Personal Qualities:

A love for God’s Word and His church.  Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.  A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church.  Pleasing personal demeanor with a willing, servant’s heart.  Creative, energetic, organized, timely, excellence in execution.

Benefit Program:

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

Salary:

Salary range: $20-$22/hr. Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.