CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

Schedule: Requires open availability. Weekends as needed.

Pay: $15- $17 

Examples of Work Performed for Customer Care Specialist:

• Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e.
• Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.);
• Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management.
• Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases;
• Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels;
• Follows up with factory on outstanding service orders to update status;
• Works non-sellable report to eliminate items waiting on parts;
• Partner with sales associates to meet and exceed customer service expectations;
• Ability to organize and manage multiple priorities;
• Maintain the office appearance by keeping everything neat and clean;
• File the daily invoices.

Perks that come with the job as Customer Care Specialist Tier I:  

• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• On-site Gym!

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.  

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion. 

Heavy Work: Lifting up to 10 lbs occasionally. 
Work Environment: Indoor climate controlled environment. 

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

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