ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
As a Customer Care Specialist, you are the first line of response for the customers who depend on LVT to keep their sites secure. You own the frontline resolution of incoming service tickets—diagnosing offline or underperforming hardware, tuning camera video analytics, and guiding customers to answers through a prescriptive troubleshooting process. When an issue demands deeper expertise, you triage it to the right specialized team and translate the resolution back into clear, customer-ready language. Every interaction you handle protects the trust customers place in LVT.
LVT is a flexible-first company, but this role is based on-site at our American Fork, Utah headquarters, working alongside our support and technical teams.
This position also requires registering with the State of Utah as an Alarm Agent. The process includes a state application and a federal background check with fingerprinting, and is separate from the standard background check completed for general employment eligibility at LVT.
BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
| Location | American Fork, Utah |