Customer care specialist

Are you ready to elevate your career in a mission-critical role that directly connects your precise technical talents to the pharmaceutical and healthcare ecosystem? We are seeking a proactive and detail-oriented professional to join our dynamic team in Columbia, South Carolina. In this collaborative environment, you will not just enter data-you will ensure the absolute integrity and smooth fulfillment of vital medical device and pharmaceutical orders, knowing your daily efforts support patient well-being. Your Impact & Responsibilities

• Precision Order Management: Efficiently process a high volume of confidential, sensitive incoming medical device and pharmaceutical orders across multiple data systems with unwavering accuracy.
• Collaborative Problem Solving: Proactively research data discrepancies and follow up on existing orders using empathetic, professional communication via inbound/outbound phone calls, emails, and live chat.
• Team-First Mentality: Partner with a supportive team of 30-40 colleagues to absorb workflow overflow during downtime, and step in rotationally to provide welcoming customer care at our front service desk.
• Strategic Support: Assist the leadership team with diverse ad-hoc projects, giving you excellent exposure to systemic operations and career development pathways.

• Must-Haves: Proven experience navigating high-volume data entry or order processing systems; exceptional attention to detail; demonstrated compliance-minded focus on maintaining data confidentiality.
• Soft Skills: Active listening and excellent verbal/written communication skills; a cooperative spirit ready to contribute to a shared team workload.

• Advanced Data Entry Skills (2 years of experience is required)
• Basic Software Skills (2 years of experience is required)
• Customer Service (2 years of experience is required)
• Order Processing
• Administrative Duties (2 years of experience is required)
• Front Desk Coordination
• Medical Device or Pharmacy (1 year of experience is preferred)
• Friendly
• Empathetic (2 years of experience is required)
• Confidentiality (2 years of experience is required)
• Listening Skills (2 years of experience is required)
• Quick and Efficient (2 years of experience is required)
• Responsiveness (2 years of experience is required)
• Adapting to Change
• Interpersonal Sensitivity
• Telephone Etiquette (2 years of experience is required)
• Typing Skills (2 years of experience is required)
• Business Coursework
• Detail Oriented
• 
  Qualifications
• Years of experience: 2 years
• Experience level: Experienced
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.