Customer Care Specialist

Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailAbout the Company

Founded in 1953 Coleman Oil Company has been a family-operated fuel distributor serving the Pacific Northwest for over 70 years. Now under three-generation leadership the company has built a reputation for operational excellence and strong community relationships before joining the NorthStar Energy family of companies in 2025.

Headquartered in Lewiston Idaho Coleman Oil operates fuel terminals and distribution facilities throughout the Pacific Northwest. The company specializes in bulk fuel distribution branded and unbranded ground fuels cardlock services lubricants and retail operations. Coleman Oil serves a diverse customer base including commercial fleets agricultural operations construction companies government entities and retail consumers maintaining its commitment to safety excellence and exceptional customer service in the communities it serves.

Coleman Oil is part of a family of operations that includes CityServiceValcon leveraging shared expertise and resources to offer broader coverage streamlined logistics and innovative energy solutions across the region.

About the Position

The Customer Care Specialist is responsible for providing exceptional customer service and administrative support for the dispatch team. This role serves as the primary point of contact for customers regarding fuel orders existing delivery status updates and service concerns. The successful candidate will work closely with operations drivers and sales to ensure positive customer experience and accurate processing of customer information.

Respond to customer inquiries regarding fuel orders existing delivery schedules pricing and service requests.Process fuel orders received by phone or email by entering information into the ZOHO ticketing system.Monitor site inventory levels to prevent runouts and assist with timely replenishment.Provide proactive communication regarding delivery status delays weather-related impacts and emergency situations.Route calls to appropriate dispatcher for resolution of customer concerns related to deliveries service issues and product inquiries.Route calls to appropriate sales representative for billing inquiries.Respond to driver calls when dispatchers are unavailable.Enter and update customer orders delivery notes and service records.Enter special delivery instructions and site access requirements.Assist with timely resolution of customer inquiries and service issues.Build and maintain positive relationships with customers through professional and responsive service.Communicate customer feedback service concerns and operational issues to the appropriate team member.Monitor open customer requests.

Requirements

High School Diploma or equivalent3 years previous experience in an administrative assistant positionProficiency with Microsoft Office SuiteStrong organizational and time management skillsExcellent written and verbal communication skillsAttention to detail and ability to manage multiple tasksCommitment to providing outstanding customer serviceAbility to collaborate in a team environment willing to ask for and offer help to get the job doneAbility to maintain composure and professionalism in high-stress situationsPossess a strong customer service mindsetDependable reliable strong sense of accountability and takes pride in a job well-done.

Benefit Highlights

2 Weeks Paid Time Offyear5 Days of Sick LeaveyearMedicalDentalVision InsuranceEmployer paid Basic Life AD&D and Long-term Disability Insurance4 401K Retirement Account Match6 Holidaysyear

Additional information

Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security DHS in partnership with the Social Security Administration SSA. It electronically verifies the information provided on Form I-9 Employment Eligibility Verification to ensure that employees are legally authorized to work in the United States.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.Monday to Friday from 800 am to 500 pmExplore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF