Customer Care Specialist

Location: Greer, SC (On-Site)

Schedule: Monday-Friday | Full-Time

MSI-Viking Gage is seeking a Customer Care Specialist to serve as a central point of contact for customer inquiries, service requests, and internal workflow coordination. This role plays a critical part in ensuring customer requests are routed accurately, tracked efficiently, and resolved in a timely manner.

In addition to competitive pay, this position is eligible for a monthly performance-based bonus tied to key performance indicators (KPIs).

The ideal candidate is highly organized, customer-focused, and enjoys working with multiple departments to keep processes moving while delivering an exceptional customer experience.

MSI-Viking Gage is a leading provider of calibration, dimensional inspection, and metrology solutions serving manufacturers and industrial customers throughout North America. We pride ourselves on delivering exceptional service while fostering a collaborative, team-oriented work environment where employees are encouraged to grow and develop their careers.

What you'll do:

• Manage customer inquiries received through shared inboxes and other communication channels
• Route requests to the appropriate departments and personnel
• Monitor open requests and ensure timely follow-up and resolution
• Provide customers with status updates and exceptional service
• Coordinate customer requests related to calibration services, quotes, orders, customer portals, and operational support
• Process purchase order acknowledgements and portal-related activities
• Manage customer cases within NetSuite, HubSpot, and other business systems
• Maintain organized documentation and workflow tracking
• Collaborate with Sales, Calibration, Service, Accounting, Operations, and Marketing teams
• Identify opportunities to improve customer communication and internal processes

Requirements

• 2+ years of customer service, administrative support, customer care, or operational support experience
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Customer-focused mindset with a commitment to providing excellent service
• Proficiency with Microsoft Office applications

Preferred Qualifications

• Experience with ERP or CRM systems such as NetSuite, HubSpot, Salesforce, or similar platforms
• Experience supporting multiple departments within a service, distribution, manufacturing, or industrial environment
• Familiarity with order processing, customer support workflows, and case management systems
• Strong problem-solving and prioritization skills

Benefits

• Competitive Pay
• Monthly Performance Bonus Opportunity
• Medical, Dental & Vision Insurance
• Company-Paid Short-Term Disability
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement Program
• Career Growth Opportunities