Customer Care Specialist - Mesa, AZ | $22/hr.
Full-Time | Customer Service | Call Center | Career Growth Opportunity
We are partnering with a rapidly growing, industry-leading organization to hire a Customer Care Specialist in Mesa, AZ. This is not your typical call center role-this team is focused on your long-term success, offering a structured training program designed to help you become an expert and build a lasting career.
If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, this is a great opportunity to join a team that truly invests in your growth.
About the Role
As a Customer Care Specialist II, you will support customers with inquiries related to tolls and violations connected to rental vehicles. You'll be responsible for delivering accurate, timely, and empathetic service while working toward first-call resolution.
Key Responsibilities
Provide high-quality customer support to resolve inquiries related to tolls and violations
Handle inbound customer interactions with professionalism, empathy, and accuracy
Utilize internal tools and systems to research and resolve issues efficiently
Strive for first contact resolution while maintaining attention to detail
Build and maintain knowledge of products, services, and processes
Communicate clearly across phone and written interactions
Meet established performance goals including productivity, quality, attendance, and customer satisfaction
Support additional responsibilities as needed
What We're Looking For
We're seeking motivated, dependable individuals who bring a positive attitude and strong critical thinking skills. You'll be successful in this role if you're someone who shows up, stays engaged, and works well in a team-driven environment.
Qualifications:
High School Diploma or GED required
At least 1 year of customer service experience (call center experience preferred)
Strong computer skills with the ability to multitask across multiple systems
Typing speed of 30+ WPM
Excellent communication and interpersonal skills
Ability to work effectively with diverse customers and personalities
Bilingual Spanish is a plus
Schedule
Must be flexible to work within business hours:
Monday-Friday: 8:30 AM - 8:30 PM (aligned to EST operations)
Saturday: 10:00 AM - 5:00 PM
Why Apply?
Competitive pay at $22/hour
Structured, hands-on training program with layered learning
Clear path for career growth and advancement
Supportive, team-oriented environment
Opportunity to build valuable customer service and problem-solving skills
Pay Details: $22.00 per hour
Search managed by: Gabrielle Hernandez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.