Customer Care Specialist

This position features a blend of customer interaction, support,
and data handling, and requires a strong verbal and written communication and interpersonal skills. The daily, functional responsibilities
include regular communication via phone and email with customers dealing with specifying custom products, tracking
order fulfillment status, managing expectations, and coordinating a variety of interrelated functions to support and enhance the
overall customer experience.

This position carries an opening hourly pay rate of $19.00/hour plus an
annual performance-based bonus.

Benefits include participation in the company’s health plan (medical, dental,
vision) and 401K retirement plan.

While CSS provides the specialized training and managerial support
to succeed, the Customer Care Specialist will be responsible for executing exceptional performance within a team environment
and contributing to the overall quality, success, and growth of the Customer Care department and the company.

Professionalism and clear communication
Commitment to customer satisfaction
Order entry and customer service, including query &
complaint resolution & other service related matters
Developing a strong proficiency on our ERP and CRM
systems, including Syspro, & Hubspot
Developing an understanding of our customers and
how we can serve them better
Providing customers with price quotations
Working with the other departments at CSS to provide
customers with a seamless and positive experience
Channeling positive energy and attention to detail into
everyday achievement

Qualified candidates will possess a combination of education,
experience, traits, and professional skills that
position them for success as a Customer Care Specialist,
which in-clude:
Responsible, accountable self-starter with boundless
energy, drive, and self-organization
Strong written and verbal communication and interpersonal
skills
A minimum of 2 years experience in a similar position
and environment (preferred but not required)
Team player with engaging and pleasant personality
Strong basic math skills
Front desk Reception Duties
Microsoft Office proficiency (Word, Excel, Powerpoint)
Affinity for multi-tasking with the discipline to follow
through and the self management skills to prioritize

CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries. (To learn more about CSS, please visit www.cambridgeseals.com.)

CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries. (To learn more about CSS, please visit www.cambridgeseals.com.)

We are a growing and ambitious team, and that means your work and contributions truly matter. At CSS, you are never a cog in a machine — you’ll be involved in real decisions, learn directly from experienced team members, and have the freedom to grow your role over time. CSS offers competitive compensation along with the opportunity to develop a broad range of skills, make a real impact, and grow as we grow.