Customer Care Specialist

Overview:

 

Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security
seals. The Pomona, New York company seeks a personable, enthusiastic, and eager-to-learn Customer Care Specialist to join our
team of professionals and grow within our expanding company. This position features a blend of customer interaction, support,
and data handling, and requires a strong verbal and written communication and interpersonal skills. The daily, functional responsibilities
include regular communication via phone and email with customers dealing with specifying custom products, tracking
order fulfillment status, managing expectations, and coordinating a variety of interrelated functions to support and enhance the
overall customer experience. The right candidate will showcase the ability to meet these performance expectations, produce
results, and hopefully demonstrate the kind of pride, enthusiasm, and attention to detail in this varied position that will lead to
other, high-visibility growth opportunities at CSS in the future. While CSS provides the specialized training and managerial support
to succeed, the Customer Care Specialist will be responsible for executing exceptional performance within a team environment
and contributing to the overall quality, success, and growth of the Customer Care department and the company.

 

This position carries an opening hourly pay rate of $19.00/hour plus an
annual performance-based bonus.

Benefits include participation in the company’s health plan (medical, dental,
vision) and 401K retirement plan.

 

Please note that this position is a full time, on-site salaried position at CSS’s
Pomona, New York headquarters.

 

**RECRUITERS- PLEASE DO NOT REPLY OR EMAIL**

Responsibilities:

CSS will provide the mentorship and training to develop the
specific skill sets and professional strengths necessary to
succeed as a Customer Care Specialist, which include:

Professionalism and clear communication
Commitment to customer satisfaction
Order entry and customer service, including query &
complaint resolution & other service related matters
Developing a strong proficiency on our ERP and CRM
systems, including Syspro, & Hubspot
Developing an understanding of our customers and
how we can serve them better
Providing customers with price quotations
Working with the other departments at CSS to provide
customers with a seamless and positive experience
Channeling positive energy and attention to detail into
everyday achievement

Qualifications:

Qualified candidates will possess a combination of education,
experience, traits, and professional skills that
position them for success as a Customer Care Specialist,
which in-clude:

Responsible, accountable self-starter with boundless
energy, drive, and self-organization
Strong written and verbal communication and interpersonal
skills
A minimum of 2 years experience in a similar position
and environment (preferred but not required)
Team player with engaging and pleasant personality
Strong basic math skills
Microsoft Office proficiency (Word, Excel, Powerpoint)
Affinity for multi-tasking with the discipline to follow
through and the self management skills to prioritize

Company Website:

CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries. (To learn more about CSS, please visit www.cambridgeseals.com.)

Company Profile:

CSS is a leading American manufacturer of tamper-evident security seals and services an incredibly wide array of industries. (To learn more about CSS, please visit www.cambridgeseals.com.)

We are a growing and ambitious team, and that means your work and contributions truly matter. At CSS, you are never a cog in a machine — you’ll be involved in real decisions, learn directly from experienced team members, and have the freedom to grow your role over time. CSS offers competitive compensation along with the opportunity to develop a broad range of skills, make a real impact, and grow as we grow.