Customer Care Specialist

Quadrant Inc

Reston, VA

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JOB DETAILS

SALARY

SKILLS

Automatic Call Distributor (ACD), Call Centers, Call Control, Communication Skills, Customer Support/Service, Data Entry, Exceeded Sales Goal, Fax Machines, Health Plan, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), Team Player, Telephone Skills, Time Management, Training/Teaching, Writing Skills

LOCATION

Reston, VA

POSTED

Today

Customer Care Specialist
Reston, VA
Pay: $18.00 per hour

MUST:
Experienced Customer Care Specialist
1+ years of customer service experience
Call center experience highly preferred
Data Entry experience required
Proficiency with MS Office and internet savvy
Excellent verbal and written communication skills.
Must be organized and can multi-task.
Must have the ability to work in a team-oriented environment

DUTIES:
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Answer ACD calls as instructed with a goal of exceeding performance standards.
Must meet the monthly call center goals as outlined in the call center goals program.
Assist customers with online registration and housing requests, utilize standard scripts and maintain control of the call.
Learn/Understand the registration and housing platforms to operate within them.
Respond to incoming emails and live customer web chats from our registration and housing websites.
Participate in training meetings with Registration and Hosing as required.
Provide feedback and communicate with the supervisor/manager daily.
Support Registration and Housing by giving feedback on customer inquiries.
Retrieve and sort faxes
Perform data entry in the platforms as necessary to avoid backlog and to maintain performance standards processing registration and housing forms as needed.
Provide accurate information to callers.
Perform outbound calls to follow up and resolve issues in a timely fashion

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.

About the Company

Quadrant Inc

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Healthcare Services

FOUNDED

2017

WEBSITE

http://www.quadrantinc.com/

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