Customer Care Specialist

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

In this role, you will be responsible for managing and coordinating customer cases, requests, and business-critical activities. Acting as a key point of contact, you will work across multiple functions to ensure customer needs are addressed effectively, issues are resolved efficiently, and strong customer relationships are maintained.

This position requires strong communication, stakeholder management, problem-solving, and coordination skills. The exact scope of responsibilities may evolve based on customer requirements, business priorities, and organizational needs.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Manage customer cases, requests, and inquiries for assigned strategic customers.

• Serve as a key customer contact and coordinate communication between customers and internal stakeholders.

• Drive resolution of complex customer situations through effective cross-functional collaboration.

• Monitor and manage open customer topics, ensuring timely follow-up and closure.

• Support escalation management processes and facilitate issue resolution across the organization.

• Proactively identify risks impacting customer satisfaction and business continuity.

• Coordinate action plans and ensure alignment between internal teams and customer expectations.

• Maintain accurate records of customer interactions, commitments, and action items within company systems.

• Analyze customer issues, trends, and recurring challenges to identify opportunities for improvement.

• Support customer retention and customer experience initiatives.

• Participate in customer projects, process improvement activities, and service optimization initiatives.

• Share customer insights and recommendations with internal stakeholders to support business objectives.

• Collaborate with Sales, Planning, Logistics, Finance, technical Support, and other teams to deliver an exceptional customer experience.

• Contribute to the development of best practices related to customer case management and customer engagement.

YOU HAVE:

• Fluent written and verbal communication skills in English .

• Strong customer-centric mindset and ability to build effective professional relationships.

• Experience in Customer-facing environment.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Proven ability to coordinate activities across different functions and stakeholders.

• Strong problem-solving and decision-making skills.

• Ability to work independently while maintaining strong collaboration with colleagues and business partners.

• High level of ownership, accountability, and attention to detail.

• Ability to communicate effectively in challenging or complex situations.

• Ability to adapt successfully in a dynamic and changing business environment.

Preferred Qualifications

• Knowledge of German or French would be considered a strong asset.

• Experience managing customer escalations and complex business issues.

• Experience working in a multinational and matrix organization.

• Experience using ERP, CRM, and customer management systems ( SAP, SalesForce).

• Understanding of order-to-cash, supply chain, logistics, or commercial processes.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:

z7.083,30 - z14.700,00 Per Month

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)

• Retirement Pension Plan for long-term financial security

• Employee Stock Purchase Plan to share in company success

• 100% Funded Language Courses and subsidies for further studies

• Reward & Recognition Program to celebrate your achievements

• Christmas & Holiday contributions

• Canteen / Meal passes

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