Customer Care Specialist

SummaryResponsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.Essential Duties And Responsibilities

Establishes, maintains, and closes utility accounts to include processing account changes and creating work ordersReceives cash, checks, and credit card paymentsPosts utility payments, deposits, and other accounts receivablesBalances all monies and payments received dailyAssists customers, internal and external, with general questions and account inquiries, via email, in person and on the phoneAssists other Customer Care Specialists as neededAssists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accuratelyFollows policy, procedures, and safety guidelinesPerforms other duties as assigned

Minimum Qualifications

High School diploma or equivalentTwo (2) years of experience in professional office environment providing customer serviceAbility to successfully pass a typing test

Preferred Qualifications

Experience in utility billing customer service in municipal government environmentExperience in banking