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Customer Care Specialist

Linde plc

Tonawanda, NY

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Billing, Communication Skills, Cross-Functional, Customer Support/Service, Data Entry, Java IDE (Integrated Development Environments), Logistics, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Order Processing, Order/Customer Fulfillment, Partner Sales, Problem Solving Skills, Resolve Customer Issues, Telephone Skills
LOCATION
Tonawanda, NY
POSTED
15 days ago
  • You will answer inbound customer calls, chats, and emails, enter bulk gas orders, and handle customer requests
  • Make outbound calls to collect tank gauge readings when not handling inbound activity
  • Furthermore, you will coordinate delivery timing with customers and work with Logistics Planners to ensure efficient, reliable deliveries
  • Communicate clearly with customers and internal teams to resolve issues and support order fulfillment
  • Also, you will partner daily with sales, technicians, accounting, and cross-functional teams to expedite orders and address concerns
  • Complete administrative tasks including data entry, order processing, correspondence, and resolving billing or account issues
  • Use systems such as JDE and Field Centrix and apply strong Microsoft Office skills (Word, Excel, PowerPoint)
  • You will collaborate effectively in a team environment to meet service and performance goals

About the Company

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Linde plc

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