Customer Care Specialist - WFH

About Us

We’re not your average insurance agency. Our foundation is built on people, purpose, and progress. Our mission is to help hardworking families protect what matters most—while empowering our team members to build flexible, meaningful careers that truly fit their lives.

We believe real success is achieved through freedom, growth, and community. That’s why we’ve created an environment where driven individuals can thrive—supported by advanced technology, personalized mentorship, and a culture rooted in ambition, teamwork, and integrity.

For over six decades, our organization has proudly partnered with unions, associations, and working families across North America to deliver dependable supplemental and permanent benefit programs. As we continue to expand, we’re looking for professionals who aren’t just searching for a job—they’re searching for a purpose.

The Role

As a member of our team, you’ll serve as the primary connection between our organization and the families we protect. You’ll help clients understand their benefits, answer questions, and ensure every interaction leaves them feeling informed, valued, and supported.

This position goes beyond managing policies—it’s about educating families, simplifying complex information, and building trust that lasts for years to come.

What You’ll Do

• Build and maintain long-term client relationships through consistent communication and service

• Guide policyholders through benefit options, updates, and claims with care and professionalism

• Clearly explain coverage details in a way that’s easy to understand

• Collaborate with leadership to enhance onboarding and client experience processes

• Serve as the go-to resource for client needs and inquiries

• Participate in ongoing training, mentorship, and leadership development to support long-term career growth

What We’re Looking For

• Strong communication and interpersonal skills

• A people-first mindset and genuine desire to help others

• Comfortable using digital tools and working in a remote environment

• Organized, proactive, and self-motivated

• Experience in customer service, insurance, or sales (an asset, but not required)

• Must be legally eligible to work in the United States or Canada

What You’ll Gain

• Remote-first flexibility—work from anywhere

• Weekly pay plus performance-based monthly bonuses

• Comprehensive training and personalized mentorship to set you up for success

• Fast-track advancement opportunities with clear leadership pathways

• A supportive, mission-driven culture focused on both personal and professional growth

• The chance to make a lasting impact in your community by helping protect working families

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