Hybrid: Work from the office and from home each week
Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service—while embodying our CARE values: Communication, Accountability, Responsiveness, and Empathy.
If you enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.
Premium Benefits Package
Medical Benefits — $0 Deductible & $0 Copay
401(k) with up to 9% Company Contribution
Competitive compensation
Leadership impact across the organization
A culture that values innovation, collaboration, and continuous improvement
What You’ll Do
As a Customer CARE Specialist, you will:
Deliver outstanding customer support via phone, chat, and email
Assist customers with billing questions, payments, account updates, and service inquiries
Use a one‑call resolution mindset to solve problems efficiently
Clearly explain invoices, proration, fees, and policies
Identify customer retention opportunities and apply effective save strategies
Recommend appropriate products and services
Document customer interactions in CRM and billing systems with accuracy
Review mobile orders in the Mobile Review Queue
Track projects and mobile-related activities in Monday.com
Support team training and share customer trend insights
Contribute to a positive, solutions‑focused team environment
Work Schedule
Standard Schedule:Tuesday through Saturday, 9:00am–6:00pm
Hybrid: Work from the office and from home each week
What You Bring
Strong written and verbal communication skills
Ability to actively listen and de-escalate situations
Strong decision-making and problem-solving skills
Ability to multitask in a fast-paced environment
Experience with Microsoft Office and CRM/billing systems
Qualifications
At least 6 months of customer service experience
High school diploma required
Why Join Zirrus?
You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last.
If you love helping others and want to be part of a company that truly CAREs—you’ll love it here.