Job Description
Customer Care Specilaist - City of Industry, CA
company information
At Brighton Collectibles, we're not just about fashion and accessories; we're about creating memorable moments for our customers. Our brand is all about expressing the art of individuality and celebrating personal style. We're searching for Customer Care Specialists to join our team.information about the position
The Role:As Customer Care Specialist, you'll be at the forefront of creating exceptional customer experiences. You'll connect with customers that shop in our Brighton Collectible stores, our e-commerce site and who shop with our specialty retail customers that are independently owned. You will be the voice behind the brand, connecting through various digital channels, ensuring that their journey with Brighton is nothing short of amazing. You're not just solving problems; you're building relationships and making a real impact.
What you’ll do:
Digital Engagement: Interact with customers via email, in a tech-savvy, modern way.
Problem-Solving: Tackle customer inquiries and issues with innovation and efficiency.
Product Mastery: Become a Brighton product expert and guide customers to their perfect style.
Feedback Loop: Collect and share valuable customer insights to help us continually improve.
Who we’re looking for:
Empathetic communicator: You don't just write to respond; you empathize and have the ability to connect with words and can express them effortlessly.
Professional Communication: Articulate, experience communicating in a thoughtful, kind manner that fits our culture.
Customer-Centric: You're obsessed with customer satisfaction and can turn any situation into a positive experience. You’re compassionate, understanding, friendly, happy, and efficient to help find the answers with the utmost satisfaction.
Digital Experience: You're comfortable with digital tools, such as Zendesk and Shopify and the fast-paced world of online customer service.
2+ years in a customer‑facing role; experience in online or e‑commerce support is a plus.
Equal Employment Opportunity (EEO) Statement
Our company is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing an inclusive and welcoming environment for all employees.
Numbers & Facts
| Location | City of Industry, CA |
| Industry | Retail |
| Year Founded | 1991 |
| Website | http://www.brighton.com/ |
About Company
This may not be a true fairytale, but it's as close to one as real life gets. Once upon a time, in the late 1960s, there were two high-school sweethearts living in the San Gabriel Valley east of Los Angeles – Jerry Kohl and Terri Kravitz (who is now Terri Kohl). They met, fell in love and started their own specialty store while they were still in high school. Each day when class ended, they opened their store selling T-shirts and leather goods to their classmates. After graduating in 1969, they operated their store full-time.
In the next chapter, as storeowners, they experienced the challenges small stores face, such as getting merchandise delivered on time. Jerry had ideas for improving things. Coincidentally, a couple named Lee and Ginny, vendors of theirs who owned a business that made belts, handbags and sandals out of a warehouse in Redondo Beach, California wanted to phase themselves out of their business. A short two years later, Lee and Ginny decided to sell their company in order to realize their dream of living in New Zealand where the surf was better! So, at age 19, Jerry bought into their company, Leegin, and set out to fill their shoes supplying specialty stores with leather goods (while Lee and Ginny traded their shoes for fins!).
Skills
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