Analysis Skills, Call Centers, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Employee Retention, Interpersonal Skills, Knowledge Base, Leadership, Loan Servicing, Mortgage, Mortgage Lending, Mortgage Servicing, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Time Management
***No agencies or 3rd party Recruiters please. Thank you! ***
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide servies to us.
Who we are looking for:
- Location: Englewood, CO
- Compensation: $55-65k + bonus
Key Responsibilities:
- Responsible for reinforcing confidence in CHL’s ability to provide best-in-class care in mortgage loan servicing by active and effective listening, strong problem-solving skills, and using positive language skills
- Monitor and continually develop assigned team
- Engaging with other CHL team members as needed to fully resolve customer inquiries
- Ability to identify improvement opportunities both within and outside of the assigned team to mitigate future customer inquiries and improve overall customer experience
- Regularly interacts with customers to ensure full and complete resolution of customer inquiries
- Continuously improve knowledge base and skill set to ensure maximum level of customer satisfaction and world-class customer experience
- Perform other job-duty related issues as assigned
What you’ll need to be successful:
- High School Diploma, GED, or equivalent experience
- Minimum 2 + years of leading a Contact Center Team(s)
- Minimum 2 + years of experience in mortgage servicing
- Minimum 2 + years of experience in Customer Service
- Bi-lingual skills a plus
- 2 + years of supervisor experience with leadership abilities
- Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
- Strong problem-solving skills with solid analytical skills with the ability to exercise prudent judgment
- Exceptional organization and time management a must
- Comfortable being a team player
- Strong interpersonal skills in addition to verbal/written communication
- Ability to work through stressful situations professionally
- Attention to detail
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
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Cornerstone Capital Bank