Position: Customer Care Support Specialist Location: Fully onsite Pay Rate:17/hr Contract to hire
Position Summary: The Customer Care Support will be responsible for administering supply and dispatch support for contracted accounts through various communication channels such as phone, fax, mail, and email. This role involves efficiently dispatching Technicians for service calls while maintaining accurate records related to these calls. Additionally, acting as a central point of communication for customer care calls will be a crucial aspect of this position.
Minimum Qualifications:
Education: High School Diploma or GED
Experience: A minimum of 1 year in a combination of order processing, customer service, customer account maintenance/support, and dispatch experience
Skills:
Detail-oriented with a self-starter attitude
Demonstrated use of CRM systems preferred
Professional telephone manner with the ability to handle a fast-paced environment
Good communication skills for both one-on-one and small group interaction