Customer Care Veterinary Technician

TekWissen LLC

NULL, NJ(remote)

JOB DETAILS
SALARY
$35–$40
SKILLS
Acceptance Testing, Administrative Skills, Animal Care, Beta Test/Release, Billing, Cell Biology, Certified Veterinary Technician (CVT), Clinical Laboratory, Clinical Pathology, Clinical Support, Cloud Computing, Communication Skills, Construction, Consulting, Customer Support/Service, Cytopathology, Detail Oriented, Diversity, Establish Priorities, Farming, Financial Administration, Genetics, Healthcare, Histology, Identify Issues, International Health, Medical Office Administration, Medical Products, Medical Terminology, Newsletter, Onboarding, Organizational Skills, Pathology, Payment Posting, Precision Testing, Presentation/Verbal Skills, Product Support, Project Tracking, Relationship Management, SAP, Salesforce.com, Shipping/Receiving, Slack, Standard Operating Procedures (SOP), Technical Support, Time Management, Vaccination, Veterinary Medicine, Veterinary Nursing, Workforce Management, Writing Skills
LOCATION
NULL, NJ(remote)
POSTED
1 day ago
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on more than 65 years of experience, it deliver quality medicines, vaccines and diagnostic products, complemented by biodevices, genetic tests and precision livestock farming.
Job Title:Medical Services Coordinator
Location: Remote
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Shift Timings: Monday-Friday, (10:00am-7:00pm) EST/8:00am-5:00pm MST
Job Description:
Role Overview:
  • Responsibilities of the Medical Services Coordinator role include execution of day-to-day support functions for Anatomic Pathology, Cytopathology (Imagyst and ZRL), and the Specialty Consultation Service (ZCCS) under the Medical Services Senior Manager and supporting veterinary customers.
  • Coordinators are cross-trained to support all services and may be primarily assigned to one service while providing coverage across others.
Core Responsibilities:
Specialty Consultation Service (ZCCS):
  • Monitor the ZCS queue; validate incoming consultation requests
  • Manage the ZCS inbox and respond to customer requests in a timely manner
  • Resolve cases in Service Cloud
  • Provide first-line troubleshooting for platform and customer issues; route feedback and escalations to Product/Development/Tech Support
  • Maintain consultant communications (Teams) and assist with support inquiries
  • Support consultant coverage planning with the Senior Manager
  • Support UAT/beta testing and provide platform feedback
Clinical Pathology (ZRL/Imagyst):
  • Assist Cytopathology Managers with pathologist scheduling and case distribution (digital and glass)
  • Support onboarding for Clinical Pathologists (including contractors)
  • Maintain timely communications with pathologists (email, Teams, Slack)
  • Monitor the ZVL inbox and Salesforce cytology queue; respond to inquiries and liaise with Customer Service and technical support team to connect customers to pathologists and address cytopathology questions
  • Coordinate glass slide/UPS shipping for Imagyst
  • Partner with pathologist and technician SMEs to streamline workflows; support equipment standardization (e.g., cytology stainers) and SOP drafting/updates
  • Assist with development and validation of ZRL digital cytology
Anatomic Pathology (ZRL):
  • Create and maintain pathologist schedules (e.g., PTO limits distribution; schedule modifications)
  • Track missing MediaLab signoffs
  • Provide consultants with monthly case counts
  • Log client communications in Salesforce; Distribute client consultation requests in Salesforce to pathologists
  • Record histology daily numbers; prepare monthly summaries/graphs
  • Drive timely construction and distribution of team newsletters
  • Partner with pathologist and technician SMEs to streamline workflows
Financial and Administrative Support:
  • Onboard contractors/vendors and maintain training-compliance records
  • Manage ongoing relationships with contract pathologists and consultants
  • Process invoices and track status in SAP through payment posting
  • Maintain annual contracts and supporting documentation, including NDAs and compliance training
  • Liaise with members of the global diagnostics customer support, technical support, product management, and IT/Connectivity teams
  • Perform additional duties as delegated by the Senior Manager
Qualifications:
  • Certified veterinary technician or nurse strongly preferred
  • 2 4+ years in clinical operations or medical/lab support preferred
  • Familiarity with medical service workflows and medical terminology
  • Experience with SAP invoicing/PO tracking a plus
  • Proficient with MS Office; ability to learn new tools and methods
  • Exceptional attention to detail, particularly when reviewing and validating case and account information.
  • Clear and professional communication skills, both written and verbal.
  • Highly organized, with the ability to manage tasks independently and prioritize effectively in a fast-paced environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/