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Client Services Jobs in Des Moines, IA

Customer Chat Representative Remote

MK Wholesaler

Des Moines, IA(remote)

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JOB DETAILS
SALARY
$23–$29 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Service Software, Customer Support/Service, Detail Oriented, Identify Issues, Multitasking, Online Chat, Problem Solving Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Des Moines, IA
POSTED
1 day ago
Full time or Part timeRemoteWeekends as neededThe Customer Chat Representative is responsible for managing real-time chat interactions with customers, providing accurate information, troubleshooting issues, and guiding them towards effective solutions. This role requires strong communication skills, empathy, and the ability to multitask efficiently while maintaining a professional and friendly demeanor.ResponsibilitiesRespond promptly and professionally to customer inquiries via live chat.Provide clear, accurate, and helpful information regarding products, services, and policies.Assist customers with troubleshooting and resolving issues in a timely manner.Document interactions and maintain detailed records of customer conversations.Collaborate with other departments to escalate and resolve complex concerns.Maintain a positive and patient attitude while managing multiple chats simultaneously.Identify opportunities to improve the customer experience and provide feedback to management.RequirementsHigh school diploma or equivalent; additional education is a plus.Proven experience in customer service, preferably in a chat or digital communication environment.Excellent written communication skills with strong attention to detail.Ability to multitask and manage time effectively in a fast-paced setting.Familiarity with customer service software and chat platforms.Strong problem-solving skills and ability to remain calm under pressure.Flexibility to work various shifts, including evenings and weekends, if required.

About the Company

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MK Wholesaler

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