Customer Communications Management

Resource Logistics, Inc.
  • Lansing, MI
  • Instant Apply
13 days ago

Job Description

Customer Communications Management
Lansing, Michigan

Must have skills: Customer Communications Management (CCM) using SmartComm (Thunderhead).

7 to 12 years in Customer Communications Management (CCM) using SmartComm (Thunderhead).
Technical Knowledge: Strong skills in JavaScript, XML, XSLT, and REST/SOAP APIs.
Platform Expertise: Hands-on knowledge of SmartComm modules like Data Modeler, Draft Editor, and Review Now.
Domain: Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred.
Lead Teams: Guide offshore developers, check code quality, and assign tasks.
Design Templates: Create reusable digital forms and letters using tools like the Advanced Template Designer.
Data Mapping: Connect form fields to data using formats like XML, JSON, and XPath.
System Integration: Link SmartComm with larger systems like Guidewire or Salesforce via APIs.
Review & Testing: Test templates to make sure customer letters, policies, and bills are accurate and compliant

Numbers & Facts

LocationLansing, MI
IndustryMedical Devices and Supplies
Company Size500 to 999 employees

Skills

  • Application Programming Interface (API)unmatched
  • Banking Servicesunmatched
  • Communication Skillsunmatched
  • Data Formatsunmatched
  • Data Mappingunmatched
  • Data Modelingunmatched
  • Financial Servicesunmatched
  • Guidewireunmatched
  • Insuranceunmatched
  • JSONunmatched
  • JavaScriptunmatched
  • Offshoringunmatched
  • REST (Representational State Transfer)unmatched
  • SOAP (Simple Object Access Protocol)unmatched
  • Salesforce.comunmatched
  • System Integration (SI)unmatched
  • Team Lead/Managerunmatched
  • Testingunmatched
  • User Documentationunmatched
  • XML (EXtensible Markup Language)unmatched
  • XPathunmatched
  • XSLT (Extensible Stylesheet Language Translation)unmatched

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