Customer Communications Representative

Customer Communications & Support Specialist - Albany, NY

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for a Customer Communications Support Specialist located at the Chatham office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

·    A “customer first” attitude

·    Excellent communications skills & time management

·    Ability to multi-task & work independently

·    Problem-solving skills

·    Computer skills including Microsoft Word and Excel

·    Experience in electronic customer communications via email and online help is a plus.

Responsibilities include but not limited to:

·    Dispatch support for Service Technicians and Fuel Drivers

·    Responding promptly to customer inquiries.

·    Communicating with customers through various channels.

·    Acknowledging and resolving customer complaints.

·    Administrative tasks as assigned.

·    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·    Maintain knowledge of our products & services so that you can successfully assist customers.

·    Processing orders, forms, applications, and requests.

·    Keeping records of customer interactions, transactions, comments, and complaints.

·    Communicating and coordinating with colleagues as necessary.

·    Ensure customer satisfaction and provide professional customer support.

·    Miscellaneous tasks to support the company’s daily operations.

·    Holiday coverage (rotation shared by all representatives)

Benefits:

·    401(k)

·    401(k) matching

·    Dental insurance

·    Employee assistance program

·    Employee discount

·    Flexible spending account

·    Health insurance

·    Health savings account

·    Life insurance

·    Paid time off

·    Referral program

·    Retirement plan

·    Tuition reimbursement

·    Vision insurance

Schedule:

·    Monday - Friday 7:30am - 4:30pm

Supplemental pay types:

·    Bonus pay

Requirements

Experience and License Requirements

·    Customer Service Experience 3 years minimum

·    Microsoft Word and Excel

Benefits

Benefits:

·    401(k)

·    401(k) matching

·    Dental insurance

·    Employee assistance program

·    Employee discount

·    Flexible spending account

·    Health insurance

·    Health savings account

·    Life insurance

·    Paid time off

·    Referral program

·    Retirement plan

·    Tuition reimbursement

·    Vision insurance