MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
The Customer Communications Support Manager serves as the senior technical and operational leader responsible for delivering secure, reliable, and fully integrated enterprise communication services in support of the Department of Defense (DoD) / Intelligence Community (IC) mission.
This role functions as the single point of accountability for the contractor communications portfolio, overseeing all voice, video, and collaboration services—including Voice over IP (VoIP), Video Teleconferencing (VTC), and supporting network infrastructure. The primary objective of this position is to ensure continuous availability, performance, and resiliency of mission-critical communication systems.
The manager is responsible for leading a geographically dispersed technical team and managing the full lifecycle of communications services, including strategic planning, architecture, implementation, and operational sustainment. Success in this role is measured by system uptime, service reliability, customer satisfaction, and successful execution of capability enhancement projects.
Primary Location:
Travel:
Experience:
Education:
Certifications:
Clearance:
Other Requirements:
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.