Customer Concierge

Job Title: Customer Concierge

Hourly Pay: $20 - $35/hour

Summary:

We’re looking for a professional and personable Customer Concierge to deliver top-tier service and create exceptional experiences for our guests. From travel bookings to local recommendations, you’ll serve as a trusted point of contact for all guest needs. If you're passionate about hospitality and customer satisfaction, we’d love to have you on our team.

Key Responsibilities:

• Assist guests with reservations, transportation, tickets, and tailored recommendations

• Anticipate guest needs and deliver personalized experiences

• Fulfill special requests such as spa appointments, tours, or unique accommodations

• Provide local insights on restaurants, attractions, and events

• Resolve concerns quickly and professionally to ensure guest satisfaction
• Collaborate with internal teams (housekeeping, maintenance, etc.) to meet guest needs

• Maintain detailed records of guest preferences and requests

• Uphold service standards and follow up with guests to ensure satisfaction
• Monitor feedback to improve guest experiences

Qualifications:

• High school diploma or equivalent required; degree in Hospitality or Business is a plus

• 2+ years of experience in hospitality or customer service

• Strong communication, organizational, and multitasking skills

• Problem-solving mindset with keen attention to detail

• Knowledge of local attractions, events, and services preferred

• Experience with CRM tools or customer management platforms is a bonus

Perks & Benefits:

• Competitive hourly pay: $20 - $35

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts on services and experiences

• Training and growth opportunities

• Positive, supportive workplace culture