Customer Contact Center Coordinator III

Customer Contact Center Coordinator (Onsite)

VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions.

About our team: At VitalChek, you're not just an employee - you're an integral part of our success story, contributing to both individuals and government agencies' success. Embrace excellence within a close team that feels like family. As a key member, you'll champion exceptional customer service, working closely with colleagues to guide customers through complex processes. Join us if you're passionate about making a difference, value teamwork, and seek a fulfilling, supportive work environment.

About the job: Work on-site at [insert agency] researching, processing, fulfilling, and shipping vital records orders.

You'll be responsible for:

• Fulfilling VitalChek premium service orders within 2 business days
• Fulfilling all other VitalChek orders
• Researching discrepancies
• Contacting customers, answering phones/emails
• Following all compliance and privacy rules
• Reporting issues with processes/systems
• Communicating with on-site management
• Attending and completing all scheduled meetings and trainings
• Managing workload to remain within stated processing time.
• Ordering supplies

Qualifications:

• Strong verbal, written, communication skills.
• Adaptability to process changes
• Ability to multi-task and manage time effectively.
• Proficient in web and PC based applications.
• Ability work independently with minimal supervision.
• High School Diploma or equivalent